As a family led dental provider, Scottish Dental Care are passionate about ensuring as many patients as possible benefit from our services. With over 4000 hours of wasted appointments each year, this policy is set to minimise this loss of valuable clinical time where we believe we could be helping thousands more patients maintain and improve their oral health. We understand that sometimes plans change and to accommodate our patients’ schedule and ensure smooth operation of the clinic, we have implemented the following 24-hour cancellation policy:
1. Cancellation Notice:
- Cancellations must be made at least 24 hours prior to your scheduled appointment time. This allows us to offer the slot to other patients who may be on a waiting list.
2. How To Cancel:
- Cancellations can be made via phone, or where available through our online booking system.
3. Late Cancellations:
- If you cancel within 24 hours of your appointment, a cancellation fee will be charged as per the below fees. This fee helps cover the cost of the reserved appointment time.
4. No-Shows:
- Patients who do not attend for their appointment without prior notice will be charged the amounts as listed below under Fees or where stated for the full amount of the scheduled service.
5. Exceptions:
- We understand that emergencies happen. If you have a genuine emergency, please contact us as soon as possible, and we will do our best to accommodate your situation.
6. Refunds:
- Please note that the cancellation fee is non-refundable.
7. Late Cancellation & No-Show:
All fees will be applied against the patient’s record and must be settled before access to further dental care is given.
- NHS patient – Minimum charge £25/15mintues and multiples thereof
- Private or Plan Patient (Including Facial Aesthetics)- £50/15mintues and multiples thereof
- Minimum cancellation charge is 15 Minutes in each case, maximum is the full length of the allotted booking time or quotation provided
- In addition, any special services i.e. sedation, specific lab work relating to treatment, sedation, oral surgery, ear nose and throat will be charged in full
8. De-Registration:
- Patients who failed to attend appointments or continue to cancel at short notice may be deregistered.
9. Review:
- This policy is subject to review without notice